ALLERGENS FOUND IN OUR BAKERY:

• Nuts and Nut By-Products

• Wheat

• Eggs and Egg By-Products

• Milk and Dairy Products

Deposits:

• We require credit or debit card information or a 25% cash deposit to confirm all custom

orders. Any cancellations or changes to your order are required 7 days prior to pick up date.

If your order is not cancelled prior to us beginning production of your order, your card will be

charged the cost of your order.

• Initial deposits made on wedding cake contracts are not refundable.

Refunds/Exchanges:

• Once you or a designated party has picked up an order and signed for it, it is considered

“accepted.” Refunds requested due to decorating style, writing, color, shade, or general

design will not be honored after signing for your order.

• All products are the responsibility of the customer once it leaves our bakery. We are not

responsible for any damage occurring to the cake during transport, set-up, or any time

thereafter. Keep in mind that cakes are very fragile and damages can happen if not handled

properly - such as cracks, smudges, melted frosting, etc.

• Cake flavor and texture are subjective. If you are dissatisfied with your cake, you must return

the remaining part to our bakery. If the product is brought back and the quality of the cake

flavor or texture is determined to not meet our standards, you may qualify for a store credit

for a percentage of your purchase price. Cakes must be brought back to us within a timely

manner, preferably within 24 hours of pick up - please call or email us promptly to let us

know of the issue. Please understand that we cannot issue refunds for cakes that have

already been completely eaten. *Store credit percents are based on how quickly the cake is

returned, how much has been consumed, and what we determine the quality to be. Store

credits of any kind will not be issued to customers who do not contact us within 48 hours.

• If you come to our bakery for pick up, and the item does not meet your expectations, we will

give you a refund (minus 25% handling/cancellation fee) in the form of a store credit. NOTE: If

we give you a refund, you CANNOT keep the item. You can only get the refund if you refuse

to “accept” the item. This is a “take it” or “leave it” policy. We are not responsible for any

expense you may incur for replacing the item.

• We do not issue refunds if you forget to pick up your order, or are unable to pick up your

order for any reason beyond our control. We will save your paid item for you for 48 hours.

Guarantee/Disclaimer:

• We do all that we can to make sure that your order is decorated to the specifications on your

order form. If something is not decorated correctly as stated on your order, we will make

necessary changes right away.

• Every order is hand-made, and is subject to the artistic interpretation of our expert cake

decorators. You may provide us with inspiration photographs; however, we make no claims

for exact duplication of the work done by other cake decorators.